Credit Card, Visa, Master Card, American Express, Check
Marcia Brown Ltd. requires a 50% deposit to start production. The remaining balance is due after the order is shipped. Buyer will be notified when order is shipped. All outstanding balances must be paid in full before any new order can be placed.
In all cases where a check is returned for insufficient funds, a $50.00 fee per returned Check will be assessed.
Cancellations and Alterations to Existing Orders
Once the buyer confirms the Order Acknowledgement and artwork approval, the order is initiated and production begins. After this time, Marcia Brown Ltd. cannot guarantee the ability to make changes or cancellations to an order. If changes to an order are necessary, Marcia Brown Ltd must be contacted immediately, or changes may not be able to be made before the order ships. Additional production charges will be applied. If additional information is required, contact Marcia Brown Ltd.
Claims, Adjustments, and Returns
Unauthorized Returns or incomplete merchandise will not be accepted. Marcia Brown Ltd. advises buyers to open all merchandise to check for quality and satisfaction. If any problems arise with a delivered order, the buyer must contact Marcia Brown Ltd. immediately at 847-291-8113with the product description and product number. After review of problem Marcia Brown Ltd. may issue a RMA (Return Material Authorization number) and provide the buyer with a special shipping address.
Overages and Shortages
Due to the nature of production and manufacturing standards, overruns and under runs may occur within a 5%–10% range. Therefore, the buyer may receive an overage or shortage on some orders. Marcia Brown Ltd. will specify orders as close to the exact quantity requested as possible, but this is not always attainable due to quality control efforts and fast running machines. Marcia Brown Ltd. reserves the right to ship and subsequently bill or credit, the buyer’s charge card or account, for up to 10% over or under the desired quantity.
If the buyer requires a specific quantity, Marcia Brown Ltd. strongly encourages ordering 10% more than the target quantity. The buyer will only be charged for the quantity shipped. The buyer will not be charged for products that are not received.
Marcia Brown Ltd. is not accountable for delays in delivery that may be caused by Acts of God or other circumstances over which there is no direct control. Factory shipment or delivery dates are the best estimates of our suppliers, and in no case will Marcia Brown Ltd is liable for any damages arising from any delay in delivery. (Allow enough time for your order)!
Each order may have different requirements for proofing. Contact Marcia Brown for more information. Please note: No order can proceed for production without final approval of proofs.
Marcia Brown Ltd. encourages buyers to review a sample of the actual product before ordering in bulk quantity, with the understanding that samples are representative in nature. While Marcia Brown Ltd. is very careful in selecting suppliers and manufacturers, manufacturing variations are unavoidable and a natural result of the manufacturing process. The most common example of this is apparel dye-lots. By choosing to place an order with Marcia Brown Ltd, the buyer agrees to accept merchandise with reasonable manufacturing variances in product material, color, and packaging.
Product and Wearable Imprinting
Imprint areas are approximate and may vary from piece to piece. Due to the density of some items, a slight wrinkle may occur when the printing pad comes into contact with the item, which may result in a slight breakup of the imprint. Depending on product color itself, certain imprint colors will print differently. For instance, a blue imprint on a yellow product may appear with a green tint, a white imprint on a red product may appear with a pink tint, and so forth. Industry standard for color misregistration is one sixteenth of an inch (1/16″) and considered acceptable, but may differ depending on the item. Exact color replication for reorders may vary. Exact color replication for large order may vary. PMS Matching may be available depending on the item. Exact PMS matching cannot be guaranteed. CMYK color matching process cannot be guaranteed.
“All prices and descriptions are subject to change without notice. If the price listed is different from the actual price, we will notify you before processing your order. All pricing shown is in US dollars. Total price is for merchandise only. It is exclusive of any setup charges, art charges, shipping charges, state/provincial required taxes, rush charges or any other additional charges which will be communicated prior to processing the order.”